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Why likable beats skillful in service businesses

Why likable beats skillful in service businesses

November 22, 2018 By James L Leave a Comment

Service is one of the best business traits to develop from a young age. If you can provide good service to someone, there will always be a demand for you. People like to have things done for them and if it is done in an efficient manner, then it will always be remembered. Now, it is being proven that you need to be personable to succeed. Skills and abilities are not the only factors in the service business anymore.

Key Takeaways:

  • Being able to be personable and talk to many different people is so valuable today.
  • Many people feel more comfortable with someone who can talk with them than someone who just performs a job.
  • If you are able to be well liked, in addition to be a handyman, then you will be in great demand.

“That’s enough to proceed to step two. They could improve their skills another 57 per cent through professional development but you wouldn’t notice. Good enough is good enough. But they won’t get referred unless they pass the final test.”

Read more: https://insidesmallbusiness.com.au/planning-management/why-likeable-beats-skilful-in-service-businesses

Related posts:

  1. Why great customer service is no longer enough to delight customers
  2. Improving customer service by making it personal for workers
  3. Why nothing beats being your own boss – Dynamic Business (blog)
  4. Six do’s & don’ts of using social media as your customer service tool

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