While the ambitions of convenience retailers are to offer exactly what their name describes, a recent study has found that they aren’t giving their own staff much help in this endeavor as they often offer ten or less hours of training before the job. The organizations are often very lean and do not spend money where it is not needed. In Australia the retailers actually have lots of options including online courses, classroom based courses, printed manuals, and even in house consultant all which can help train new staff members.
Key Takeaways:
- The Australian Association of Convenience Stores provides many services, including training for convenience store staff.
- This training can take the form of education through simulation, study tours and industry forums.
- An AACS chief executive notes that having a sales force commonly riddled with students and others who migrate from job to job, is no excuse to forgo proper training.
“A survey has revealed that most convenience retailers in the UK offer staff less than 10 hours of in-store training due to lack of time. The survey found that the significant gap in training was due to limits on time with 77% of managers agreeing.”
Read more: http://c-store.com.au/2017/04/13/training-convenience-not-convenient/
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