There are countless self-service capabilities small businesses can implement, but here are some initiatives which we found to be a popular option for small businesses. Sometimes, human-to-human interactions are needed to help understanding or expedite matters. This can improve the response time for customers, as it can be a lot quicker than waiting in a telephone queue or for an email to be responded to, and the service desk agent can realise efficiencies by handling multiple chats simultaneously. Businesses that forget to inform customers about scheduled site maintenances.
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