Improving customer service by making it personal for workers

This article gives the statistics on customer serve within the work place. IT tells the 88% of customer service is positive in which 80% of that number is due to the employee gang out of their way for the customers benefit. and only 12% percent do it because of compensation increase. It also goes into detail about the steps business should take in regards to priding themselves on customer serve and how this can benefit the business as a whole

Key Takeaways:

• In this day and age, customers have the ability to quickly and easily express their approval, or lack thereof, via social media.
• Research metrics suggest that nearly ninety percent of customer-service representatives go out of their way to provide satisfaction to their customers.
• More significantly, about eighty percent of the customer-service reps polled made their efforts because it gave them a sense of personal satisfaction.

“Ask for customer feedback. Getting this feedback from customers and communicating it to employees will help both groups feel engaged and will likely help improve customer service performance.”

Read more: https://insidesmallbusiness.com.au/planning-management/making-the-business-more-personal-to-improve-customer-service