Small businesses need to use technology to keep the customers happy, the problem is are they using the right technology that they need. People want to verify things with electronic signatures and don’t want paper receipts. People also and want to follow up to ensure that their transactions or service issues were met. Using technology can also give your company the appearance that it is bigger and more successful than it maybe actually be. It’s best to implement technology and avoid using old fashion systems in order to keep your customers.
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