Besides not being paid at all, having a customer disputing your invoice is the most frustrating part of collecting money. Tell them that in order to investigate their dispute, they need to outline exactly what it is that is preventing payment and why they are not happy. Tell the customer that you are happy to investigate their dispute, however you need a goodwill payment first. If the customer is now disputing the same debt they only last week told you they would pay, then they are clearly playing games and you need to call them on it.
Key Takeaways:
- Overcome disputed debts with just strategic thought and with the emotion taken out of it.
- Besides not being paid at all, having a customer disputing your invoice is the most frustrating part of collecting money.
- All that time and effort you put into doing the job for them, being told that you will be paid and then they drop the D word on you.
“Besides not being paid at all, having a customer disputing your invoice is the most frustrating part of collecting money.All that time and effort you put into doing the job for them, being told that you will be paid and then they drop the D word on you.”
https://insidesmallbusiness.com.au/planning-management/five-ways-to-deal-with-disputed-debts
Leave a Reply