Customer service is continuing to be the prime way businesses can impact sales. Customers have an ever higher expectation of individualized experience and with new tech like bot chats and personalized recommendations, it’s hard to focus on what can be done to increase customer satisfaction. Opportunities for impacting a customer’s experience lie everywhere in the sales funnel. Experts chime in on their three primary suggestions for effecting the sales experience including personalization, engagement and leveraging social media.
Read more: Expert Opinion: Top 3 Customer Support Trends to look for in 2018
Leave a Reply