At this point in my life, I’m fully convinced that customer service is a lost art. You can expect to call any business and get told no right off the bat. You even get rudeness when you should never expect it. When will businesses learn that customer service is the key to growing your business? In her new summary, Michelle Hargreaves breaks out a few connectivity points such as treating them like family, making their interactions simple and expressing the importance of communication in all interactions.
Key Takeaways:
- Treat your customer like a family member or a valued friend, by greeting them warmly and ensuring they are taken care of in a timely manner.
- Any action your valued visitor wishes to engage in should be made as simple to do as possible.
- Especially make sure that fiscal items, like quotes and estimates, are crystal clear and easy to understand.
“Customer service can make or break a business, particularly in the service industry.”
Read more: https://insidesmallbusiness.com.au/sales-marketing/customer-service-the-tool-for-the-trade
Leave a Reply