Now in days it has been harder and harder for small business to compete with media and the competition greater it is rough for most small businesses. With this being said the only way to do great and keep from getting down is with customer loyalty. If your employees are highly engaged you are more likely to have customer loyalty.
Key Takeaways:
- The world of work is melding with the rest of life – people are online and connected all the time – how we work has changed forever.
- Nothing about business seems to be getting easier – the competition is greater, costs are going up, building and inspiring a team an ongoing requirement. Yet when things work it is wonderful.
- There is no industry immune to disruption – the only possible way to protect one’s market position is through relentless customer experience (and innovation). Yet it is employees who create that customer experience.
“The concept of ‘customer loyalty mirror’ is not new. Those businesses with highly engaged people are far more likely to have loyal customers.”
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