Customer service has evolved over the years. People have begun to expect and prefer instant gratification and use of mobile devices and apps have raised the bar on these expectations. For small businesses with tight budgets, Chatbot technology is the way to ensure that customers are happy and that their businesses do not lose money. Customer loyalty is the best way to build a business and using bots to make your customers happy has a huge step in achieving loyalty.
Read more: Chatbots – what’s all the fuss about?
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