IT sounds like common sense, but did you know that keeping a customer happy makes a returning customer? Just a 5% rise in customer retention can provide 25% increase in total revenue. More than half … [Read more...]

This is a small business article that's examining the effect of poor record keeping by businesses in relation to fair work claims by an employee. The article states that a worker in today's workforce … [Read more...]

Customer experience management has a huge impact on the brands that will be implementing such programs into their companies. For this reason, the customer experience program, or CX program as it is … [Read more...]

Customers expect more than just great customer service these days. They expect companies to go above and beyond to keep them satisfied and coming back for more. Both research and surveys have been … [Read more...]

This article is a Naomi Simson piece on business owners and the future of work done for them. She lists the findings of a SmartCompany study titled "The SME of the future" as the basis for her … [Read more...]

Beginning 1 July 2017, the Australian Taxation Office (ATO) will possess the ability to disclose business debt information to credit reporting bureaus. This new policy is only applicable in a scenario … [Read more...]

As small businesses look to grow, text messages should be a medium they consider to attract new, diverse customers. Text messaging can be leveraged with high success rates in sales and marketing … [Read more...]

In Australia, bread sales at gas stations and convenience stores has steadily declined over the past 15 years. There are a number of factors contributing to the decline. Convenience stores and gas … [Read more...]

Starting on July 1, 2017, businesses in Australia with turnover of less than $10 million will have a much simpler accounting process to adhere to. In the past, small businesses had to classify income … [Read more...]

You can prevent the early failure of your small business by following these five points. Manage your time properly to ensure you are attending to all important aspects of your business. Speak with … [Read more...]