IT sounds like common sense, but did you know that keeping a customer happy makes a returning customer? Just a 5% rise in customer retention can provide 25% increase in total revenue. More than half … [Read more...]
Low penalties mean workers pay for dodgy record keeping
This is a small business article that's examining the effect of poor record keeping by businesses in relation to fair work claims by an employee. The article states that a worker in today's workforce … [Read more...]
Tips to take control of your energy bill
Everyone is trying to save money these days. Its great when you can save money on the things that are not great to pay for. These are things like utility bills for your heating and electricity. If you … [Read more...]
Fuse Mobile Phone Accessories
A great selling car charger with three USBs, a wall charger with a very popular set of sync cables, and a USB charge is being offered by Fuse. Technology changes every day, consequently Fuse updated … [Read more...]
Why customer experience management matters
Customer experience management has a huge impact on the brands that will be implementing such programs into their companies. For this reason, the customer experience program, or CX program as it is … [Read more...]
Why great customer service is no longer enough to delight customers
Customers expect more than just great customer service these days. They expect companies to go above and beyond to keep them satisfied and coming back for more. Both research and surveys have been … [Read more...]
The most common small-business tax misconceptions
Several small businesses have for years relied on cash as a way to avoid paying tax on all income earned. The downside is if that cash is invested any way into the business, other records may raise a … [Read more...]
New workplace pact aims to improve compliance
The Department of State of South Australia is working with the Fair Work Ombudsman and has signed a formal Memorandum of Understanding, or MoU with them. This Memorandum is intended to provide … [Read more...]
The Future of Work for business owners
This article is a Naomi Simson piece on business owners and the future of work done for them. She lists the findings of a SmartCompany study titled "The SME of the future" as the basis for her … [Read more...]
Are you worried about your ATO tax debts being disclosed?
Beginning 1 July 2017, the Australian Taxation Office (ATO) will possess the ability to disclose business debt information to credit reporting bureaus. This new policy is only applicable in a scenario … [Read more...]
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