SMEs that store customer information must fulfill requirements of data processing that follows the Australian Privacy rules in the Privacy Act of 1988. Businesses that fall in certain categories like health services, mailing list users, or those that make $3 million in turnover per year all must fulfill requirements of the privacy act. To avoid breaking the law, businesses must take cyber security seriously. Have multiple layers of protection, use a strong password system, and make sure to have a contingency plan for breaches.
Key Takeaways:
- As more businesses go online to connect with customers, data security is becoming increasingly critical.
- Only employees that have a need to access customer data should be allowed to do so.
- Designate someone in your company who oversees customer privacy to act as an advocate for their data.
“Customers who believe a business is acting professionally and ethically in terms of their personal information are more likely to build trust and commitment towards a business”
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