“Why nonstop Point of sale software Matters” is an article covering customer support and the efforts they go through to ensure their customers’ happiness even through the holidays. With the point of sale software they can predict when something is going to extend, and this year they notice the holiday shopping has become longer.
- Today all our clients have easy access to personalized continuous support 24 hours a day friendly and competent staff to help them when they need support
- noticed it was a longer season compared to previous years.
- efforts do pay off and that providing ongoing support is much of the reason we have such an unusually high merchant retention of about 98% renewal and our Net Promoter Score (NPS) is over 30%
“We certainly have received many unsolicited, enthusiastic feedback like this one from our clients thanking us for the excellent support service we are providing.”