The proliferation of cloud technology has created a unique set of opportunities for small and medium businesses (SMB) to gain access to the kinds of software tools and services previously only affordable to much larger organizations. However, it is important for SMBs to ask the right questions before spending money on new tools and software. SMBs should think about maximizing both customer and employee experiences when choosing software tools. Ideally, the tools an SMB chooses should be versatile and flexible, and they should also be scaleable as well in case the business grows substantially over time.
- -SMBs are using cloud technology, formerly restricted to large enterprises. Before implementing new technology, SMBs need to decide what tools to incorporate
- -easy and reliable use of collaboration tools by the employees -communication tools need to be flexible, allowing for employees to collaborate in large or small meetings, located anywhere
- communications tools need to be able to be adaptive to the growth of the company
“Before implementing new technology, there are three questions businesses should answer.”