A good customer experience fosters customer loyalty and retention which is necessary to stay successful in competitive markets. Using technology and tools available can guarantee a good customer experience as long as you stick to some basic principled. Here are six ways to keep customers happy while keeping your business profitable. Customers want things done quickly and correctly, you want to use whatever tools you can to do this and this article will help you succeed.
- Data shows customer loyalty is fostered when consumers feel valued and confident.
- Data to review customer experience trends was recently culled from more than 1000 respondents in Australia, New Zealand, Singapore and Hong Kong.
- A big takeaway from the study was that consumers want to be heard and for their input to be valued.
“Businesses should analyse service feedback to measure first-touch issue resolution, and make sure teams can identify and remove pain points for customers”