Small businesses are seeing rapid shifts in their operations due to technology, and this trend is sure to accelerate in the year 2018. In particular, there are a number of factors to keep an eye on. One of these is that customers are demanding instant service, delivery, and other actions. Additionally, they expect self-service assistance with minor problems rather than waiting for help. On the business side, analytics will help make predicting customer behaviors and retaining customers easier than ever.
- The pace of technological advance keeps accelerating, and this is sure to continue in 2018.
- As such, small business owners will need to keep an eye on the trends to ensure that they can serve their customers’ needs.
- In particular, customers are looking for quicker, less-involved solutions, such as instant delivery and DIY support.
“The emerging tools and techniques for customer teams provide new, insightful avenues for interaction, but are still grounded in the concept of tying a brand to a positive, happy experience.”