Many business owners who desire to receive clients become ecstatic when the phone rings at work. They might think that it is a client calling. As they increase their clientele and succeed in the business, the phone starts to become a disturbance and interrupts their train of thought a lot of times so they begin to think that it might be time to get a new employee to answer the phone. So, the business owner makes a search and gets a fresh graduate who has the skills needed for the job. So, right away they are employed and are tasked with the job of answering the phone and doing the filings and billables. So when the employee starts to work, the owner gives them a long list of key performance indicators that have to be achieved no matter how long they spend on the phone. The author believes that in business everyone starts out by doing grunt work that are not so great until they can make enough to employ someone to do it. Eventually, the person hired will leave the job for something interesting and the hiring process will start all over again. The author suggests that a good business owner does not give the employees the task of grunt work but keeps them business in generating revenue.
- Many businesses hope for clients as they progress and when the owner of the business hears the phone ringing he is happy because he thinks it is a customer.
- A business owner can easily find a graduate who is fresh from the university who can do little work around the office like answering the phone and filing.
- One gets frustrated when trying to take up the requirements of busy work and other things start to interrupt their train of thought.
“But as your business grows, it’s like the phone starts to interrupt your train of thought, so, you think, you’ve reached a point where you finally have the finances and workload to justify an employee or two.”