Some Australian’s believe that there needs to be an established line of connection and communication between everyday Australian people, and the retailers that they frequent. An advocate for the people essentially would be the solution in the form of a Retail Ombudsman which could help resolve disputes in a fair and fast manner, for free. The United Kingdom employs a similar system with efficacy, and officials in Australia believe it is time for them to adopt something akin to the British model in order to give Australians options and representation.
- A fascinating article from the Sydney Morning Herald this week diagrams the Consumer Action Law Center’s view that Australia ought to build up a Retail Ombudsman to “openly, rapidly and decently”.
- In which acting CEO Denise Boyd said an ombudsman would give “assurance and equity in their customer communications and assemble confide in our retail showcases”.
- A comparable plan right now exists in the UK, and the inside’s accommodation takes note of that surveying indicates 60 for each penny of Australians would utilize a retail ombudsman if accessible.
“In the UKRO system, only consumers who have genuinely attempted to resolve their complaint with the trader can seek assistance, after which the ombudsman runs a two stage process.”