Among the measures outlined in the Proactive Compliance Deed are the rollout of biometric shift-scanning systems and 7-Eleven owned CCTV systems in every outlet, representing a huge shift in the ability of 7-Eleven head office to monitor day-to-day activities of employees and franchisees. The policy changes to ensure all new wage claims from 1 February next year will be processed through 7-Elevens Internal Investigations Unit, with two key changes from the Wage Repayment Panel being that 7-Eleven may, with consent from the claimant, disclose information to third parties including the franchise; and that substantiated underpayments must be rectified within 30 days.
- Troubled franchisor 7-Eleven has taken further steps to rebuild its reputation with the release of a new document, in co-operation with the Fair Work Ombudsman, which outlines best practice for its franchisees.
- Biometric recognition systems were rolled out across the 7-Eleven network and have been in operation for three months, however the P&C giant said today it was “currently investigating a range of facial recognition and CCTV solutions to further enhance our in-store identification of staff and their hours worked”.
- Fair Work Ombudsman Natalie James said the commitments outlined in the deed would help prevent systemic and unlawful practices such as underpayment of workers, increase accountability and introduce a culture of compliance across the entire 7-Eleven business from head office down.
“7-Eleven CEO Angus McKay said the organisation’s resolve was “unquestionable” and defended their ownership of the wage underpayment issue and willingness to be up-front about it.”